Selected work / 08
Fathom.
Dashboard for an ops team — An operations dashboard that replaces a wall of spreadsheets with one screen an ops lead can trust at 6am.
Product Design
Year
2026
Timeline
7 weeks
Services
Product design · Design system
Platform
Web app
01
Overview
Fathom’s ops team ran the business out of a dozen spreadsheets. We designed a single source of truth they could act on, not just admire.
02
The challenge
Ops dashboards are where good intentions go to die — too dense, too slow to change. This one had to stay useful as the business shifted under it.
- Dense information that stays scannable
- Alerts that mean something
- A layout that adapts to new metrics
- Trust — numbers that always reconcile
03
Our approach
We shadowed the team for a week, learned which numbers actually drove decisions, and designed around those.
- A priority-led information hierarchy
- Thresholds and alerts co-designed with ops
- A flexible grid for metrics yet to exist
- A component kit their engineers could ship
04
The outcome
Fathom collapsed a spreadsheet sprawl into one screen the team opens first each day. Decisions that took a morning of reconciling now take a glance.
12→1
Spreadsheets to one screen
7wk
Design delivered
AM
The first tab they open
“It’s the only screen we trust before coffee.”
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